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Know Thy Customer!

Know Thy Customer!

Five Key Customer Processes The processes to “Know Your Customer” are few but vital.  They are: 1) Identify your key customers. 2) Talk to them and learn what they expect of you. 3) Measure your performance. 4) Exceed their expectations. 5) If you fail, recover...

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IT’S THE ASPHALT! (BBO Practice Problem Series #4)

IT’S THE ASPHALT! (BBO Practice Problem Series #4)

Welcome to question #4 of our series of Practice Problems.  These Practice Problems will put to use the skills and concepts taught in our BizBasics Online courses and will reinforce your learning.  If you start quaking in your boots when you read some of these terms...

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A Big Tip on Strategic Planning!

A Big Tip on Strategic Planning!

“Envision the future first, ...the end change can be dramatic” Strategic Planning is often a misunderstood tool. Both from a complexity and methodology standpoint. It is, in fact, when used properly, the ultimate management tool for leading a company to successful...

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