Communicating Strategy

Communicating Strategy

Many years ago I sat down next to a Southwest Airline baggage handler on a SWA flight from Phoenix to Los Angeles. I asked him when would SWA open up Honolulu (this was the days before 737s we approved for that route) so I could go somewhere fun with all my frequent...
The 3 Types of Businesses

The 3 Types of Businesses

When people think about their own business skills, some don’t understand there are three contexts. First, people usually know their own business, meaning their functional duties. The duties they do day-to-day within the larger organization.  This amounts to a great...